Transportation Customer Support Specialist — Flexible Schedule

M & M TOWING LLC; Avella (PA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Job summary

A transportation services company in Avella is seeking a dedicated Customer Service Representative. In this role, you will be the primary point of contact for customers, responding to inquiries and coordinating with tow truck drivers. Proficiency in transportation management and strong analytical skills are essential. Join the team to provide outstanding service and support in a fast-paced environment.

Qualifications

• Experience in customer service, preferably within the transportation industry.
• Ability to analyze transportation data effectively.
• Strong communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries.
• Analyze transportation data to identify trends.
• Coordinate with tow truck drivers.
• Assist in transportation planning using GPS.
• Maintain accurate records in the database.
• Collaborate with team members to resolve issues.

Skills

Proficient in transportation management principles

Strong analytical skills to assess data

Excellent typing skills

Ability to work in a fast-paced environment

Strong interpersonal skills

Proactive problem-solving ability

Job description

A transportation services company in Avella is seeking a dedicated Customer Service Representative. In this role, you will be the primary point of contact for customers, responding to inquiries and coordinating with tow truck drivers. Proficiency in transportation management and strong analytical skills are essential. Join the team to provide outstanding service and support in a fast-paced environment.