Customer Experience Specialist

Dev; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision)

Paid Time Off

Employee wellness programs

Job summary

A leading customer service provider in the United States is seeking Customer Service Representatives to field customer inquiries and provide innovative solutions. Candidates will connect with customers via various channels and have opportunities for growth. Required qualifications include a High School Diploma and call center experience. This role offers full training, competitive wages, and comprehensive benefits including medical, dental, and paid time off.

Qualifications

• Must be 18 years or older.
• Typing speed of 25 WPM or more.
• Able to work independently and effectively.

Responsibilities

• Resolve customer inquiries via phone/email/chat.
• De-escalate issues and provide feedback on call issues.
• Track call related information for auditing and reporting.

Skills

Proven call center experience

Excellent communication skills

Ability to resolve issues calmly

Entry-level network troubleshooting

Proficient in PC operation and navigation

Education

High School Diploma or equivalent

IT/Network certifications/degrees preferred

Job description

A leading customer service provider in the United States is seeking Customer Service Representatives to field customer inquiries and provide innovative solutions. Candidates will connect with customers via various channels and have opportunities for growth. Required qualifications include a High School Diploma and call center experience. This role offers full training, competitive wages, and comprehensive benefits including medical, dental, and paid time off.