Carrier Sales & Customer Service Specialist

DSV - Global Transport and Logistics; Charlotte (NC); On-site; USD 45,000 - 61,500; Full time

Job summary

Join a dynamic workplace as a Customer Service Specialist in Carrier Sales, where you will play a crucial role in freight brokerage operations. This position involves building strong relationships with carriers and customers, ensuring accurate information flow, and providing exceptional service. You will engage in problem-solving, negotiate transportation rates, and track shipments to ensure timely deliveries. This role offers the chance to thrive in a supportive environment that values collaboration and diversity while contributing to a sustainable future in the logistics industry. If you are motivated and eager to make an impact, this opportunity is perfect for you.

Qualifications

• 1 year experience in logistics, brokerage, or customer service.
• Strong ability to persuade, motivate, negotiate, and influence others.

Responsibilities

• Develop and maintain relationships with carriers and customers.
• Ensure problem resolution and provide exceptional customer service.
• Track shipments from pickup through delivery.

Skills

Customer Service

Negotiation

Analytical Skills

Communication Skills

Relationship Building

Problem Solving

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Transportation Management Software

Job description

Join a dynamic workplace as a Customer Service Specialist in Carrier Sales, where you will play a crucial role in freight brokerage operations. This position involves building strong relationships with carriers and customers, ensuring accurate information flow, and providing exceptional service. You will engage in problem-solving, negotiate transportation rates, and track shipments to ensure timely deliveries. This role offers the chance to thrive in a supportive environment that values collaboration and diversity while contributing to a sustainable future in the logistics industry. If you are motivated and eager to make an impact, this opportunity is perfect for you.