Customer Service Specialist - Transportation Public Works

City of Dallas; Dallas (TX); On-site; USD 28,130 - 30,017; Full time

Job summary

A municipal government seeks a Customer Service Representative II to handle inquiries and service requests related to various city operations. This role demands excellent customer service skills and the ability to resolve complaints effectively. Candidates should have three years of relevant experience and a high school diploma. Offering a starting salary range of $20.42 – $21.79 per hour, with opportunities for growth.

Qualifications

• Three years of customer service experience involving cashiering and complaint resolution.
• Must pass TSA background check.
• Must have valid photo ID and possible driver's license.

Responsibilities

• Provide customer service for various city services.
• Analyze and respond to inquiries from customers.
• Research and resolve billing complaints.
• Handle payment transactions and accounting.

Skills

Professional customer service skills

Ability to analyze accounts

Effective communication

Tactful interaction with the public

Report preparation

Education

High school diploma or GED

Associate degree or higher

Job description

A municipal government seeks a Customer Service Representative II to handle inquiries and service requests related to various city operations. This role demands excellent customer service skills and the ability to resolve complaints effectively. Candidates should have three years of relevant experience and a high school diploma. Offering a starting salary range of $20.42 – $21.79 per hour, with opportunities for growth.