Transportation Client Service Leader - Strategy & Growth

CDM Smith; Harrisburg (Dauphin County); On-site; USD 120,000 - 160,000; Full time

Job summary

CDM Smith currently has a new opportunity for a Client Service Leader within our North Transportation Group to lead our Pennsylvania Transportation practice. In this role, you will work with a dynamic team to continue building our transportation business and develop a business strategy to increase sales with existing clients and attract new ones in Pittsburgh and across Pennsylvania.

This position oversees planning, engineering, CEI services, and program management, leads business development

Qualifications

• 12 years of related experience.
• Domestic and/or international travel may be required.
• Equivalent additional directly related experience will be considered in lieu of a degree.

Responsibilities

• Plan and implement new business strategies in the Pennsylvania transportation market while maintaining relationships with decision makers and senior leaders with the current CDM Smith client base. Specific focus on SEPTA, Pittsburgh Regional Transit (PRT), PennDOT Central Office, PennDOT Districts 4, 5, 8 and 11 as well as the Pennsylvania Turnpike with emphasis on full-service delivery of planning, engineering, and CEI services.
• Developing and managing client teams that include project managers, technical specialists, national leaders, as well as junior staff to develop strategic capture plans, proposal efforts, presentations, and other efforts of business development.
• Lead effective sales activities including identifying clients and effectively working with other members of the client service team to develop winning pursuit strategies, proposals and presentations.
• Collaborate with the transportation leadership team to achieve annual revenue and profitability objectives.
• Implement procedures to improve client satisfaction and opportunities for repeat business though excellent execution, teaching, coaching, and implementation of "lessons learned".
• Serving as a key member of our strategy team promoting growth in Pennsylvania as well as supporting other North Group growth initiatives.
• Serve as a technical or project lead as needed on projects of significant size and strategic importance.
• Be active in professional societies in which clients or potential clients are members.
• Be a strong leader internally and externally.

Job description

CDM Smith currently has a new opportunity for a Client Service Leader within our North Transportation Group to lead our Pennsylvania Transportation practice. In this role, you will work with a dynamic team to continue building our transportation business and develop a business strategy to increase sales with existing clients and attract new ones in Pittsburgh and across Pennsylvania.

This position oversees planning, engineering, CEI services, and program management, leads business development