Client Service Leader - Transportation Services

CDM Smith; Pittsburgh (Allegheny County); On-site; USD 120,000 - 190,000; Full time

Job summary

CDM Smith is seeking a Client Service Leader for the Pennsylvania Transportation practice. Based in Pittsburgh or Harrisburg, you will steer business strategy, develop new and existing client relationships, and oversee transit planning, design, CEI, and project management services.

Travel to client sites is expected as needed. You will lead client service initiatives, manage multi-disciplinary teams, and represent the firm on transportation boards and professional societies, driving growth

Qualifications

• 12 years of related experience.
• Domestic and/or international travel may be required.
• Equivalent additional related experience may be considered in lieu of a degree.

Responsibilities

• Plan and implement new business strategies in the Pennsylvania transportation market with current clients and growth of new clients.
• Develop and manage client teams to support strategic capture, proposals and presentations.
• Lead effective sales activities with the client service team to develop winning pursuits.
• Collaborate with transportation leadership to meet revenue and profitability objectives.
• Implement procedures to improve client satisfaction and opportunities for repeat business.
• Serve as a key member of the strategy team promoting growth in Pennsylvania and support other North Group growth initiatives.
• Provide technical or project leadership on large, strategic projects as needed.
• Engage with professional societies where clients or potential clients are members.
• Exhibit strong leadership both internally and externally.

Skills

Leadership

Business development

Client service

Strategic planning

Networking

Communication

Job description

CDM Smith currently has a new opportunity for a Client Service Leader within our North Transportation Group to lead our Pennsylvania Transportation practice. In this position, you will work with a dynamic team to continue building our transportation business. You will lead the development of a business strategy for the increase of sales with our existing clients and developing new clients in Pittsburgh and across Pennsylvania. This will include all aspects of transit planning, transportation design, construction management and program management services. This position leads the business development activities, oversees overall client service, represent CDM Smith on transportation related boards or organizations, and serve as a leader in your office and throughout the organization.

*** This position can be based out of our Pittsburgh or Harrisburg, PA offices***

Responsibilities

• Plan and implement new business strategies in the Pennsylvania transportation market while maintaining the relationships with decision makers and senior leaders with the current CDM Smith client base. Specific focus on SEPTA, Pittsburgh Regional Transit (PRT), , PennDOT Central Office, PennDOT Districts 4, 5, 8 and 11 as well as the Pennsylvania Turnpike with emphasis on full-service delivery of planning, engineering, and CEI services.
• Developing and managing client teams that include project managers, technical specialists, national leaders, as well as junior staff to develop strategic capture plans, proposal efforts, presentations, and other efforts of business development.
• Lead effective sales activities including identifying clients and effectively working with other members of the client service team to develop winning pursuit strategies, proposals and presentations.
• Collaborate with the transportation leadership team to achieve annual revenue and profitability objectives.
• Implement procedures to improve client satisfaction and opportunities for repeat business though excellent execution, teaching, coaching, and implementation of "lessons learned".
• Serving as a key member of our strategy team promoting growth in Pennsylvania as well as supporting other North Group growth initiatives.
• Serve as a technical or project lead as needed on projects of significant size and strategic importance.
• Be active in professional societies in which clients or potential clients are members.
• Be a strong leader internally and externally.

Qualifications

• 12 years of related experience.
• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
• Equivalent additional directly related experience will be considered in lieu of a degree.

Preferred Qualifications

• Professional engineering (PE) or Registered Architect (RA) license.
• Previous experience managing and/or winning transportation projects with SEPTA, PRT, Pennsylvania Turnpike, PennDOT and/or airport services , strongly preferred.
• Previous experience in business development, assisting with the proposal process and presenting/meeting with transit clients, strongly preferred.
• Ability to demonstrate established relationships within the regional transportation and transit community.
• Shares CDM Smith's vision and core values of Excellence, Shared Commitment, Initiative, Teamwork, and Integrity. Knowledge and understanding of the consultant business model.
• Excellent communication, networking and team building skills.