Transit Scheduler & Dispatch Coordinator

WeDriveU, Inc.; Peoria, Northern (IL, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

PTO

Pet insurance

Legal insurance

Career growth

Job summary

WeDriveU, Inc. is seeking a Dispatch Scheduler in Peoria, IL to manage and coordinate reservations for transportation services.

You will work with passengers to collect trip details, provide information, and ensure a smooth, efficient experience. Reporting to the Assistant General Manager, the role requires excellent customer service, attention to detail, and the ability to handle multiple tasks simultaneously.

Qualifications

• 1 year of professional experience in office administration, reception, customer service, executive assistance, or similar field.
• High school diploma or GED is required.
• Pre-Employment Background check and drug screening are required.

Responsibilities

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.
• Additional duties and responsibilities may apply.

Skills

Communication

Computer skills

Organization

Multi-tasking

Problem solving

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

SharePoint

Job description

WeDriveU, Inc. is seeking a Dispatch Scheduler in Peoria, IL to manage and coordinate reservations for transportation services.

You will work with passengers to collect trip details, provide information, and ensure a smooth, efficient experience. Reporting to the Assistant General Manager, the role requires excellent customer service, attention to detail, and the ability to handle multiple tasks simultaneously.