Dispatch Specialist – Shuttle Operations & Route Support

Fountain; Lansing (IL); On-site; USD 26,549 - 37,812; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with 4% employer match

Employee Assistance Program

Job summary

WeDriveU, a leader in shared mobility solutions based in Lansing, IL, is seeking a dedicated individual to monitor drivers, assist with customer inquiries, and ensure compliance with safety and administrative policies. Ideal candidates will have at least 1 year of experience in customer service or dispatch roles, exceptional organizational skills, and proficiency in Microsoft Office. WeDriveU offers competitive compensation, health benefits, and opportunities for professional development.

Qualifications

• 1+ years of experience in dispatch, call center, or customer service.
• Detail-oriented with exceptional organizational skills.
• Proficiency in Outlook, Word, and Excel.

Responsibilities

• Monitor drivers throughout their routes.
• Assist with customer concern investigations.
• Record incidents for vendor follow-up.

Skills

Customer service experience

Organizational skills

Proficiency in Microsoft Office Suite

Excellent communication

Experience using TMS

Job description

WeDriveU, a leader in shared mobility solutions based in Lansing, IL, is seeking a dedicated individual to monitor drivers, assist with customer inquiries, and ensure compliance with safety and administrative policies. Ideal candidates will have at least 1 year of experience in customer service or dispatch roles, exceptional organizational skills, and proficiency in Microsoft Office. WeDriveU offers competitive compensation, health benefits, and opportunities for professional development.