Shuttle Dispatcher & Route Coordinator - Growth & Benefits

Fountain; Lansing (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% employer match

Paid holidays

PTO for part-time and full-time

Job summary

WeDriveU, a leader in shared mobility solutions, is seeking a Dispatcher in Lansing, IL. The role involves answering high-volume calls, coordinating with drivers, and handling email inquiries while solving problems throughout the day.

This full-time position offers competitive hourly pay and benefits. Responsibilities include monitoring drivers, relaying instructions, investigating customer concerns, tracking incidents, supporting Lost and Found, and ensuring compliance with policies and

Qualifications

• 1+ years of professional experience in dispatch, call center, customer service, or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Professional and energetic demeanor in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions to drivers for pickups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure compliance with administrative policies, safety rules, and regulations.

Skills

Dispatch

Customer service

Communication

Microsoft Office

Attention to detail

Fast-paced environment

TMS experience

Bilingual (optional)

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Transportation Management System (TMS)

Job description

WeDriveU, a leader in shared mobility solutions, is seeking a Dispatcher in Lansing, IL. The role involves answering high-volume calls, coordinating with drivers, and handling email inquiries while solving problems throughout the day.

This full-time position offers competitive hourly pay and benefits. Responsibilities include monitoring drivers, relaying instructions, investigating customer concerns, tracking incidents, supporting Lost and Found, and ensuring compliance with policies and