Dispatch Operations Supervisor: Fleet & Team Leader

WeDriveU, Inc.; Peoria, Northern (IL, KY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off

Employee wellness programs

Job summary

WeDriveU, Inc. is seeking an experienced Operations Manager in Peoria, IL to lead shuttle and transportation services. You will supervise direct reports, optimize driver scheduling, and ensure efficient vehicle utilization while maintaining safety and policy compliance.

The role requires 5+ years in operations, with preference for ground transportation experience. Competitive benefits accompany a full-time schedule and on-site work at our Peoria location.

Qualifications

• Minimum 5+ years of experience in Operations Management, with 3 years in ground transportation preferred, college education optionally substituting work experience.
• High School diploma or equivalent; some college preferred to support operations background.

Responsibilities

• Evaluate the performance of direct-report personnel per company policy.
• Schedule and dispatch drivers for maximum efficiency; monitor trips and overflow calls.
• Manage direct and indirect hours; minimize overtime and fill open shifts for drivers and dispatchers.
• Collect and audit employees' time sheets.
• Ensure optimal utilization of vehicles; optimize routing and document support.
• Collect key passenger transportation data and report findings.
• Document and manage customer or employee complaints; address concerns with GM.
• Assist General Manager in Annual Operating Plan preparation and variance analysis.
• Ensure compliance with policies; discuss breaches with the GM.
• Meet with customers regularly to review service quality and strengthen relationships.
• Prepare and submit required reports in a timely manner; monitor budgets and contracts.

Skills

Operations Management

Scheduling & Dispatch

Microsoft Office

Communication Skills

Multitasking

Physical stamina

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Office Suite

Excel

GPS/Logistics software

Job description

WeDriveU, Inc. is seeking an experienced Operations Manager in Peoria, IL to lead shuttle and transportation services. You will supervise direct reports, optimize driver scheduling, and ensure efficient vehicle utilization while maintaining safety and policy compliance.

The role requires 5+ years in operations, with preference for ground transportation experience. Competitive benefits accompany a full-time schedule and on-site work at our Peoria location.