Transit Road Supervisor | Driver Coach & Incident Lead

Via Transportation, Inc.; Rochester, Northern (MN, KY); Hybrid; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via Transportation, Inc. in Rochester, MN is seeking a Road Supervisor to oversee service operations for Rochester Public Transit. You will supervise drivers, train staff, support riders, de-escalate conflicts, and manage incidents, occasionally serving as a driver operator.

This full-time, shift-based role requires 40–45 hours weekly, with evenings and weekends possible. You will lead safety procedures, conduct performance evaluations, implement training, handle customer issues, and collaborate

Qualifications

• Minimum 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.

Responsibilities

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

Skills

Supervisory experience

CDL

Passenger endorsement

Customer service

Google Suite

Tablet use

City knowledge Rochester

Wheelchair accessible vehicle

Flexible hours

Drug/backgrond check

Education

High school diploma or equivalent

Certifications in transportation/logistics

Tools

Google Suite

Tablet

Job description

Via Transportation, Inc. in Rochester, MN is seeking a Road Supervisor to oversee service operations for Rochester Public Transit. You will supervise drivers, train staff, support riders, de-escalate conflicts, and manage incidents, occasionally serving as a driver operator.

This full-time, shift-based role requires 40–45 hours weekly, with evenings and weekends possible. You will lead safety procedures, conduct performance evaluations, implement training, handle customer issues, and collaborate