Rochester Regional Operations Leader - Scale Transit

Via Transportation, Inc.; Rochester (MN); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking a General Manager to oversee the on-site, intermodal transit service in Rochester, MN. You will manage a large team, drive performance with real-time issue resolution, and build strong relationships with drivers, customers, and community partners.

You will report to Via senior management and shape operational processes that maximize efficiency, safety, and customer satisfaction, while ensuring alignment with company policies and regulatory requirements.

Qualifications

• Minimum 5+ years of experience in operations management.
• Bachelor's degree required.

Responsibilities

• Manage the on-site daily operations of Via’s service in Rochester, MN.
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative scheduling solutions.
• Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on-ground staff.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise with Via senior management and external partners.
• Develop clear metrics for the team and report KPIs weekly.

Skills

Operations management

Team leadership

Communication

Strategic thinking

Education

Bachelor's degree

Job description

Via Transportation, Inc. is seeking a General Manager to oversee the on-site, intermodal transit service in Rochester, MN. You will manage a large team, drive performance with real-time issue resolution, and build strong relationships with drivers, customers, and community partners.

You will report to Via senior management and shape operational processes that maximize efficiency, safety, and customer satisfaction, while ensuring alignment with company policies and regulatory requirements.