Road Supervisor

Via; Rochester (MN); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via is seeking a Road Supervisor to oversee service operations for Rochester Public Transit in Rochester, MN. This full-time, in-person role requires 40–45 hours per week with 8–9 hour shifts and flexibility for evenings and weekends.

You will supervise drivers, train staff, resolve customer issues, and manage incidents to ensure safety and high-quality service. A CDL with Passenger Endorsement and a clean record are mandatory; some driving may be required.

Qualifications

• 3+ years in transportation services with at least 1 year in a supervisory role.
• Hold a valid CDL and Passenger Endorsement with a clean driving record.
• Willing to work evenings and weekends as required.
• High school diploma or equivalent; higher education preferred.

Responsibilities

• Oversee driver performance and service quality.
• Develop and implement driver training programs.
• Handle customer service issues to promote satisfaction.
• Prioritize operational issues as main point of contact and resolve problems.
• Go to scenes of incidents to manage processes and protocols.
• Perform pre- and post-shift vehicle inspections.

Skills

Effective communicator

Tablet proficiency

Public safety awareness

CDL holder

Education

High school diploma or equivalent

Certifications in transportation or logistics (preferred)

Tools

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

Road Supervisor, you will oversee service operations for Rochester Public Transit. You will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders.This is a full-time, shift-based position requiring approximately 40-45 hours per week (8-9 hour shifts) in-person based out of our Rochester, Minnesota. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

What You'll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.


• Develop and implement training programs for new hires and ongoing training for existing drivers.


• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.


• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise


• Go to the scene of accidents and incidents to manage processes and protocols


• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth


• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities


• Learn the fundamentals of Via operations and related safety procedures


• Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

• Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role.


• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.


• At least 25 years old


• Hold a valid Commercial Driver's License (CDL) and Passenger Endorsement with a clean driving record.


• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.


• Proficient in using a tablet and standard office software (e.g., Google Suite).


• Possess good knowledge of the city and community of Rochester


• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety


• Able to deal effectively and courteously with all customers and the public


• Ability to work flexible hours, including evenings and weekends, as required.


• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable


• Salary range: $32 - $34 / hour


• Hours/Shifts: Varied


• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Via is an equal opportunity employer.