Road Supervisor

Via; City of Rochester (NY); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health and retirement benefits

Job summary

Via is seeking a Road Supervisor to oversee transit operations for Rochester Public Transit. This full-time, in-person role focuses on driver performance, training, rider support, and incident management to ensure safe, reliable service.

Based in Rochester, MN, you may drive as needed. The position requires 40–45 hours weekly, with evenings and weekends possible, emphasizing teamwork and operational excellence.

Qualifications

• Minimum of 3+ years' experience in transportation services or similar, with supervision exposure.
• High school diploma or equivalent; higher education preferred.
• CDL with Passenger Endorsement and clean driving record is required.
• Strong communication skills and ability to handle stressful situations diplomatically.
• Proficient with a tablet and standard office software.

Responsibilities

• Conduct performance evaluations of drivers and coach for quality and efficiency.
• Develop and implement training programs for new and current drivers.
• Handle customer service issues and resolve complaints to promote satisfaction.
• Manage real-time operations and creative problem solving.
• Respond to incidents on-site and ensure safety protocols are followed.
• Collaborate with cross-functional teams to scale processes and tools.
• Safely operate lift-equipped vehicles for passengers with disabilities.
• Perform pre- and post-shift vehicle inspections.

Skills

Effective communication

Interpersonal skills

Tablet usage

Education

High school diploma or equivalent

Tools

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a Road Supervisor , you will oversee service operations for Rochester Public Transit. You will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based position requiring approximately 40-45 hours per week (8-9 hour shifts) in-person based out of our Rochester, Minnesota. While standard schedules are provided, this role does require flexibility and your fixed schedule could include evenings, weekends, and on occasion extended hours as business needs arise.

What You’ll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

• Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old
• Hold a valid Commercial Driver's License (CDL) and Passenger Endorsement with a clean driving record.
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the city and community of Rochester
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with all customers and the public
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary range: $32 - $34 / hour
• Hours/Shifts: Varied
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Via is an equal opportunity employer.