Transit Operations Lead: Driver Training & Service

Remix; Rochester (MN); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via is seeking a Road Supervisor in Rochester, MN to oversee service operations for Rochester Public Transit. You will supervise drivers, train staff, support riders, and de-escalate conflicts while ensuring safe, reliable service.

This full-time, shift-based role requires 40–45 hours weekly, with evenings and weekends possible. You may drive as needed, lead by example, perform pre- and post-shift vehicle inspections, and collaborate with a broad team to scale operations.

Qualifications

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• Hold a valid CDL and Passenger Endorsement with a clean driving record.
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the city and community of Rochester.
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety.
• Able to deal effectively and courteously with all customers and the public.
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Responsibilities

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously, operate lift‑equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre- and post‑shift inspections.

Skills

Supervisory experience

CDL

Passenger Endorsement

Customer service

Communication skills

Safety procedures

Tablet use

Rochester knowledge

Education

High school diploma or equivalent

Tools

Google Suite

Job description

Via is seeking a Road Supervisor in Rochester, MN to oversee service operations for Rochester Public Transit. You will supervise drivers, train staff, support riders, and de-escalate conflicts while ensuring safe, reliable service.

This full-time, shift-based role requires 40–45 hours weekly, with evenings and weekends possible. You may drive as needed, lead by example, perform pre- and post-shift vehicle inspections, and collaborate with a broad team to scale operations.