Transit Operations Supervisor - Safety & Service Lead

Keolis Group; Pittsfield (MA); On-site; USD 36,000 - 40,000; Full time

Job summary

Keolis Group in Pittsfield, MA is seeking a Service Operations Supervisor to lead day-to-day transit operations, monitor service in real-time, and ensure safety and on-time performance. The role requires coordinating with dispatch, maintenance, and control center teams, and guiding frontline staff to deliver high-quality service.

The candidate should have a minimum of 3 years in supervision, a CDL-B with Passenger and Airbrake endorsements, and be able to work flexible hours including weekends

Qualifications

• Minimum 3 years in a supervisory role.
• Experience managing frontline employees with accountability for safety and performance.
• High school diploma or GED.
• Experience with transit operations theories, principles and practices.
• Knowledge of applicable transit laws, rules and regulations.
• Vehicle operations and safety.
• Must currently hold or able to obtain a Class B CDL with Passenger and Airbrake endorsements.

Responsibilities

• Supervise day-to-day transit service operations.
• Monitor service in real-time and adjust resources to address delays, disruptions, or emergencies.
• Ensure adherence to schedules, routes, and service standards.
• Coordinate with dispatch, maintenance, and control center teams.
• Coordinate coach operator check-in processes through dispatching systems.

Skills

Teamwork

Communication

Fluent English

Customer-focused

Judgment & decision-making

Professional interaction

Flexible hours

Union environment

Education

High school diploma

CDL with Passenger & Airbrake endorsements

Job description

Keolis Group in Pittsfield, MA is seeking a Service Operations Supervisor to lead day-to-day transit operations, monitor service in real-time, and ensure safety and on-time performance. The role requires coordinating with dispatch, maintenance, and control center teams, and guiding frontline staff to deliver high-quality service.

The candidate should have a minimum of 3 years in supervision, a CDL-B with Passenger and Airbrake endorsements, and be able to work flexible hours including weekends