Transit Operations Supervisor: Dispatch & Service Leader

Nissi Group, Inc.; Forestville (MD); On-site; USD 68,000 - 83,000; Full time

Job summary

Nissi Group, Inc. in Forestville, MD is seeking an Operations Supervisor to oversee road supervision and dispatching of operators.

You will direct day-to-day transit operations, monitor run coverage, on-time performance, and coordinate with other supervisors to ensure reliable service within budget. The role requires CDL B with Passenger & Airbrake, at least 1 year of dispatching experience, and strong Microsoft Office skills.

Qualifications

• High school diploma or equivalent.
• 1+ year(s) of dispatching experience preferred.
• CDL B with Passenger & Airbrake endorsement required.
• Knowledge of operational characteristics of buses.
• Knowledge of the Prince George’s County geographical area.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Ability to read, understand, interpret, and explain transit system operation rules, regulations, policies, phases and routes.
• Basic math, writing, and computer skills.
• Ability to communicate via telephone with clear speech, pleasant tone, and proper etiquette.

Responsibilities

• Receives incoming calls via telephone and radio communications systems.
• Coordinates the use of vehicle and driver resources.
• Reviews road conditions, traffic flow, vehicle and driver availability, and other pertinent operational factors to determine daily trip scheduling capacity.
• Conduct on-road observations of service to insure proper implementation of all operating rules and procedures.
• Report changing road conditions and/or route disruptions and suggest viable detours.
• Assign operators to routes according to bidding, extra board, and overtime management procedures.
• Supervise and guide operators to promote efficient and safe working conditions that adhere to company policies.
• Employs customer service by assisting the public in a tactful and pleasant manner when responding to trip and information requests.
• Completes a daily supervisor report, recording all emergency or maintenance road calls, time checks, performance code violations and customer contacts.
• Completes incident reports and accident reports as required.
• Accurately document the status of vehicles and replacements, open routes, substitute operator assignments, and manage any other on-going operations items.
• Record all late buses, breakdowns, and accidents.

Skills

Dispatching experience

CDL B with Passenger & Airbrake

Microsoft Office

Reading transit rules

Communication via phone/radio

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Nissi Group, Inc. in Forestville, MD is seeking an Operations Supervisor to oversee road supervision and dispatching of operators.

You will direct day-to-day transit operations, monitor run coverage, on-time performance, and coordinate with other supervisors to ensure reliable service within budget. The role requires CDL B with Passenger & Airbrake, at least 1 year of dispatching experience, and strong Microsoft Office skills.