Transit Operations Manager — Lead Scheduling & Service

MV Transportation; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

MV Transportation seeks an Operations Manager in Hallandale, FL to lead the daily transit operation, ensure on-time performance, and oversee staffing and safety programs. The role requires strong leadership, scheduling expertise, and adherence to contract terms.

A college degree in a related field is required and bilingual abilities are a plus. The Manager will mentor staff, maintain client relations, and drive compliance with company policies while coordinating with support teams to meet annual

Qualifications

• Must have at least five years of experience managing public transit fixed-route services or community shuttle services.
• Experience in scheduling, personnel management, and training.
• Strong written and verbal skills; ability to work independently.
• Knowledge of contractual obligations essential for the role.
• Bilingual English and Spanish capability is a plus.
• Trapeze experience preferred.
• Must have knowledge of Microsoft Office.
• Experience managing a fast paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Public transit management

Scheduling

Personnel management

Training & mentoring

Communication

Bilingual (English/Spanish)

Contractual knowledge

Microsoft Office

Fast-paced environment

Education

Bachelor's degree in project management, transportation, business, or administration

Tools

Trapeze

Microsoft Office

Job description

MV Transportation seeks an Operations Manager in Hallandale, FL to lead the daily transit operation, ensure on-time performance, and oversee staffing and safety programs. The role requires strong leadership, scheduling expertise, and adherence to contract terms.

A college degree in a related field is required and bilingual abilities are a plus. The Manager will mentor staff, maintain client relations, and drive compliance with company policies while coordinating with support teams to meet annual