Transit Operations Leader — On-Time Delivery & Team Mentor

MV Transportation; Modesto (CA); On-site; USD 90,000 - 104,000; Full time

Job summary

MV Transportation in California is seeking an Operations Manager to lead the assigned location, driving on-time performance, driver availability and staff development to deliver contract goals.

You will oversee call center operations, customer relations, safety and training programs, and periodic audits, while maintaining strong client contact and adherence to company policies and regulatory requirements.

Qualifications

• Minimum three years of direct successful experience in an Operations/Assistant General Manager capacity managing a transit property/operation of paratransit services.
• Experience in scheduling, personnel management, and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of contractual obligations and company policy to ensure consistent driver activity measures.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Skills

Scheduling

Personnel management

Training

Independent work

Written and verbal communication

Contractual knowledge

Fast-paced environment

Tools

Trapeze

Job description

MV Transportation in California is seeking an Operations Manager to lead the assigned location, driving on-time performance, driver availability and staff development to deliver contract goals.

You will oversee call center operations, customer relations, safety and training programs, and periodic audits, while maintaining strong client contact and adherence to company policies and regulatory requirements.