Operations Manager

MV Transportation; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

MV Transportation seeks an Operations Manager in Hallandale, FL to lead the daily transit operation, ensure on-time performance, and oversee staffing and safety programs. The role requires strong leadership, scheduling expertise, and adherence to contract terms.

A college degree in a related field is required and bilingual abilities are a plus. The Manager will mentor staff, maintain client relations, and drive compliance with company policies while coordinating with support teams to meet annual

Qualifications

• Must have at least five years of experience managing public transit fixed-route services or community shuttle services.
• Experience in scheduling, personnel management, and training.
• Strong written and verbal skills; ability to work independently.
• Knowledge of contractual obligations essential for the role.
• Bilingual English and Spanish capability is a plus.
• Trapeze experience preferred.
• Must have knowledge of Microsoft Office.
• Experience managing a fast paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Public transit management

Scheduling

Personnel management

Training & mentoring

Communication

Bilingual (English/Spanish)

Contractual knowledge

Microsoft Office

Fast-paced environment

Education

Bachelor's degree in project management, transportation, business, or administration

Tools

Trapeze

Microsoft Office

Job description

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Operations Manager Job Locations
US-FL-Hallandale
ID
2026-12294
Position Type
Regular Full-Time

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Talent Requirements

• Must have at least five years of experience managing public transit fixed-route services or community shuttle services.
• The ideal candidate would have experience in scheduling, personnel management, and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy ensures that the field operator is using consistent measures to assess a driver's activity.
• Bilingual English and Spanish capability is a plus
• Trapeze experience preferred.
• Must have required knowledge of Microsoft Office.
• Must hold a college degree in project management, transportation, business, or administration.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.