Transit Operations Manager: Lead Dispatch & Driver Teams

WeDriveU; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid time off

Job summary

WeDriveU is seeking an Operations Manager to oversee daily driver supervision, route efficiency, and policy implementation at client sites. You will report to the General Manager and coordinate with clients and vendors to maintain reliable services.

Ideal candidates have 5+ years in paratransit or demand-response operations, strong leadership, and proficiency with Trapeze; DMV Class B license is required, with ability to lift 25+ pounds and work onsite as needed.

Qualifications

• Minimum of five years of recent experience managing paratransit call center operations or similar.
• Strong leadership and customer service skills for supervising drivers and operations.
• Proficiency with Trapeze and a DMV Class B license is required.

Responsibilities

• Supervise the daily activities of all drivers and oversee SOPs.
• Provide staff leadership to promote safe, efficient operations.
• Ensure transit routes are consistently serviced and responsive to client needs.
• Make staffing and routing decisions and communicate with team and client management.
• Hire, interview, train and develop new drivers.

Skills

Interpersonal communication

Excel

Problem solving

Class B license

Driver scheduling

Education

Five years experience in paratransit call center operations

Tools

Trapeze

Job description

WeDriveU is seeking an Operations Manager to oversee daily driver supervision, route efficiency, and policy implementation at client sites. You will report to the General Manager and coordinate with clients and vendors to maintain reliable services.

Ideal candidates have 5+ years in paratransit or demand-response operations, strong leadership, and proficiency with Trapeze; DMV Class B license is required, with ability to lift 25+ pounds and work onsite as needed.