Operations Manager - Transit

WeDriveU; Bourbonnais (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

Unlimited PTO

Job summary

WeDriveU is seeking an Operations Manager to oversee paratransit transportation operations at client sites. The role reports to the General Manager and requires hands-on leadership with daily supervision of drivers and coordination with clients and vendors.

The position emphasizes staffing decisions, route optimization, and policy development while ensuring safe, reliable service and adherence to company standards. Competitive compensation and benefits are provided.

Qualifications

• At least 5+ years of managerial experience in Paratransit transportation operations.
• Commercial Driver's License with appropriate endorsements.
• Experience using Trapeze software is required or highly desirable.

Responsibilities

• Supervise daily activities of drivers and implement SOPs as directed by the client and WeDriveU policies.
• Provide staff leadership to promote safe, efficient, and effective operations.
• Ensure transit routes are continuously operating to service client needs.
• Make staffing decisions and communicate with drivers and client management.
• Hire, interview, train, and develop new drivers.

Skills

Excel proficiency

Interpersonal communication

Problem solving

Customer service

Team leadership

DMV knowledge

Education

Experience in Paratransit Operations

Tools

Trapeze Software

MS Office Suite

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Duties And Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Skills Required And Physical Demands

• Strong Microsoft Excel skills required, including the ability to create and manage spreadsheets.
• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.
• Licensed Class B driver (Passenger and Air brakes endorsement) is required.
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.
• Additional skills and physical demands may apply.

Hard Requirements

Education and Qualifications:

• 5+ years' Managerial experience in Paratransit Transportation Operations Management
• Commercial Drivers License with appropriate endorsements.
• Trapeze Software Experience

Preferred Requirements

• Work experience in public or private alternative transportation demand management (TDM) highly desirable.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer matchFinancial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.