Transit Operations Leader — Drive Growth & Excellence

MTM, Inc; Lake Saint Louis (MO); On-site; USD 80,000 - 192,000; Full time

Job summary

MTM Transit seeks a General Manager to provide strategic and operational leadership for transit and paratransit services, ensuring safe, compliant, customer‑focused, and cost‑effective delivery of transportation operations. You will collaborate with corporate support, clients, and providers to drive performance, safety, and client satisfaction.

Lead day-to-day operations, build strong client relationships, identify risks, analyze performance, develop plans to meet objectives, coaching staff,

Qualifications

• High school diploma or GED.
• Progressive leadership experience in transit, paratransit, transportation, logistics, fleet operations, public transportation, mobility services, or similar service-based operations.
• Experience leading teams, managing employee performance, and developing supervisors.

Responsibilities

• Lead day-to-day transit operations while ensuring compliance with contractual requirements.
• Build and maintain strong client relationships and serve as the primary operational liaison.
• Identify operational risks and implement effective mitigation strategies.
• Analyze service performance, productivity, staffing, and operational trends.
• Develop and execute operational plans to meet contract and business objectives.
• Lead employee development, coaching, succession planning, and performance management initiatives.
• Promote and maintain a strong safety-focused culture throughout the operation.
• Ensure compliance with ADA, DOT, FTA, and company policies and procedures.
• Oversee federally mandated Drug and Alcohol programs.
• Monitor budget performance and identify opportunities for operational efficiencies.
• Support implementation of new business start-ups, service expansions, and organizational growth initiatives.
• Maintain required operational, personnel, and vehicle documentation.
• Provide regular reporting and operational updates to internal leadership and clients.
• Perform additional duties as assigned.

Skills

Client relationship management

Leadership & team development

Data analysis & reporting

Budget & cost management

Process improvement

Communication & presentation

Prioritization in fast-paced env

Project management

Computer & systems proficiency

Confidentiality & professionalism

Education

High school diploma or GED

Job description

MTM Transit seeks a General Manager to provide strategic and operational leadership for transit and paratransit services, ensuring safe, compliant, customer‑focused, and cost‑effective delivery of transportation operations. You will collaborate with corporate support, clients, and providers to drive performance, safety, and client satisfaction.

Lead day-to-day operations, build strong client relationships, identify risks, analyze performance, develop plans to meet objectives, coaching staff,