General Manager - Transit Operations

MTM, Inc; Lake Saint Louis (MO); On-site; USD 80,000 - 192,000; Full time

Job summary

MTM Transit seeks a General Manager to provide strategic and operational leadership for transit and paratransit services, ensuring safe, compliant, customer‑focused, and cost‑effective delivery of transportation operations. You will collaborate with corporate support, clients, and providers to drive performance, safety, and client satisfaction.

Lead day-to-day operations, build strong client relationships, identify risks, analyze performance, develop plans to meet objectives, coaching staff,

Qualifications

• High school diploma or GED.
• Progressive leadership experience in transit, paratransit, transportation, logistics, fleet operations, public transportation, mobility services, or similar service-based operations.
• Experience leading teams, managing employee performance, and developing supervisors.

Responsibilities

• Lead day-to-day transit operations while ensuring compliance with contractual requirements.
• Build and maintain strong client relationships and serve as the primary operational liaison.
• Identify operational risks and implement effective mitigation strategies.
• Analyze service performance, productivity, staffing, and operational trends.
• Develop and execute operational plans to meet contract and business objectives.
• Lead employee development, coaching, succession planning, and performance management initiatives.
• Promote and maintain a strong safety-focused culture throughout the operation.
• Ensure compliance with ADA, DOT, FTA, and company policies and procedures.
• Oversee federally mandated Drug and Alcohol programs.
• Monitor budget performance and identify opportunities for operational efficiencies.
• Support implementation of new business start-ups, service expansions, and organizational growth initiatives.
• Maintain required operational, personnel, and vehicle documentation.
• Provide regular reporting and operational updates to internal leadership and clients.
• Perform additional duties as assigned.

Skills

Client relationship management

Leadership & team development

Data analysis & reporting

Budget & cost management

Process improvement

Communication & presentation

Prioritization in fast-paced env

Project management

Computer & systems proficiency

Confidentiality & professionalism

Education

High school diploma or GED

Job description

About the Role

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Build the Future of Transit Operations with MTM Transit MTM Transit is proactively building a pipeline of exceptional leaders for future General Manager opportunities across our growing portfolio of transit and paratransit operations. While contract awards have not yet been finalized, we are seeking experienced operations professionals who are interested in joining our talent community and being considered for upcoming opportunities nationwide.

This Evergreen Requisition is designed to identify and engage qualified leaders for future small, medium, and large transit operations as new business opportunities are awarded. Candidates who apply may be considered for current and future General Manager openings that align with their experience, location preferences, and career goals.

Position Summary

The General Manager provides strategic and operational leadership for transit and paratransit services, ensuring the safe, compliant, customer-focused, and cost-effective delivery of transportation operations. Working collaboratively with corporate support teams, clients, and transportation providers, the General Manager serves as the primary operational leader responsible for contract performance, employee engagement, financial management, safety, and client satisfaction.

• Lead day-to-day transit operations while ensuring compliance with contractual requirements.
• Build and maintain strong client relationships and serve as the primary operational liaison.
• Identify operational risks and implement effective mitigation strategies.
• Analyze service performance, productivity, staffing, and operational trends.
• Develop and execute operational plans to meet contract and business objectives.
• Lead employee development, coaching, succession planning, and performance management initiatives.
• Promote and maintain a strong safety-focused culture throughout the operation.
• Ensure compliance with ADA, DOT, FTA, and company policies and procedures.
• Oversee federally mandated Drug and Alcohol programs.
• Monitor budget performance and identify opportunities for operational efficiencies.
• Support implementation of new business start-ups, service expansions, and organizational growth initiatives.
• Maintain required operational, personnel, and vehicle documentation.
• Provide regular reporting and operational updates to internal leadership and clients.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED.
• Progressive leadership experience in transit, paratransit, transportation, logistics, fleet operations, public transportation, mobility services, or similar service-based operations.
• Experience leading teams, managing employee performance, and developing supervisors.
• Experience overseeing operational performance and service delivery.
• Strong analytical, problem-solving, and decision-making skills.
• Working knowledge of budgets, operational metrics, and reporting.
• Valid driver's license.

Preferred

• Experience managing transit or paratransit operations.
• Experience working within a contract-driven or public sector environment.
• Knowledge of ADA, DOT, and FTA regulations.
• Experience with transit scheduling, routing, dispatching, or transportation technology platforms.
• Contract management and/or project management experience.
• Leadership Experience

Leadership Experience

Considered Candidates may qualify based on experience managing operations of varying sizes:

• Small Operations: Leadership experience overseeing a transportation or service operation with direct responsibility for staff, performance, and service delivery.
• Medium Operations: 5+ years of leadership experience managing a multimillion-dollar operation and teams of approximately 50+ employees.
• Large Operations: 7+ years of leadership experience managing large-scale, multimillion-dollar operations with 100+ employees.

Knowledge, Skills & Abilities

• Exceptional client relationship management skills
• Strong leadership and team development capabilities
• Data analysis and operational reporting expertise
• Budget and cost management experience
• Process improvement and change management skills
• Excellent communication and presentation abilities
• Ability to prioritize competing demands in a fast-paced environment
• Strong organizational and project management skills
• Advanced computer and business systems proficiency
• Commitment to confidentiality and professionalism

Travel

Local and overnight travel may be required. Candidates may be required to operate a company or rental vehicle in accordance with company policy.

Why Apply to This Evergreen Requisition?

By joining our General Manager talent pipeline, you will: Receive consideration for future opportunities as contracts are awarded. Be connected with recruiters and operational leaders regarding upcoming positions. Have the opportunity to discuss geographic preferences and operational experience. Become part of MTM's growing leadership network. Please note: This posting is intended to build a talent pool for anticipated future business opportunities. Qualified candidates may be contacted as opportunities become available.

Salary Range

Small Division: $80,000 - $138,000

Medium Division: $90,000 - $165,000

Large Division: $107,000 - $192,000

Equal Opportunity Employer

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

About Us

As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management.

Your Potential. Our Mission.

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.