Transit Operations Manager: Lead Scheduling, Safety & Dispatch

Tacony Corporation; Phoenix, Northern (AZ, KY); Hybrid; USD 65,000 - 82,000; Full time

Benefits offered by this job

Health and Life Insurance

Dental and Vision Plans

401(k) with match

Paid Time Off and Holidays

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM in Phoenix seeks a Manager, Operations to lead and develop the transportation operations team, including drivers, maintenance and dispatch staff. The role ensures contract compliance, safety, and high-quality service for passengers while meeting budget and KPI targets.

You will oversee daily performance, scheduling, training, and policy updates, while collaborating with clients and other departments to deliver reliable, efficient transit solutions.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 5+ years in transit management with supervisory experience.
• Valid driver’s license required.

Responsibilities

• Oversight of drivers and operations staff daily performance: scheduling, attendance, and discipline.
• Monitor daily performance via strategic plans to meet KPIs.
• Manage driver staffing and vehicle allocations for coverage and utilization.
• Respond to complaints with corrective action.
• Provide guidance and coaching to direct reports.
• Promote a safe workplace and participate in monthly driver safety meetings.
• Train, retrain, and update policies and safety guidelines.
• Perform driver evaluations as required by contract and regulations (ADA, DOT, FTA).
• Communicate with clients to sustain relationships and provide updates.
• Collaborate with other departments within the organization.
• Other duties as assigned.

Skills

Problem solving

Communication

Safety training

Data analytics

Confidentiality

Driver scheduling

Education

High school diploma or GED

Bachelor’s Degree or related field

Tools

Microsoft Office

Job description

MTM in Phoenix seeks a Manager, Operations to lead and develop the transportation operations team, including drivers, maintenance and dispatch staff. The role ensures contract compliance, safety, and high-quality service for passengers while meeting budget and KPI targets.

You will oversee daily performance, scheduling, training, and policy updates, while collaborating with clients and other departments to deliver reliable, efficient transit solutions.