Transit Operations Leader — General Manager

VIA; Town of Texas (WI); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking an experienced General Manager to oversee the on-site daily operations in Montgomery. This is a fast-paced, entrepreneurship-like role combining operations, business development, and people management to drive service excellence.

The GM will lead dispatch teams, build strong driver and partner relationships, and report metrics to leadership. A strong track record in leading teams and delivering superior customer service is required.

Qualifications

• 8-10 years of operations management experience.
• Independent self-starter in fast-paced environments with high level of responsibility.
• Savvy, tactful communicator, able to set the right tone in every situation.
• Desire to foster a culture focused on world-class customer service.
• Detail-oriented executor who thrives operating autonomously.
• Proven leadership of teams (3-5 years) and experience developing people.
• Experience leading support/dispatch teams is a plus.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory.

Responsibilities

• Manage the on-site daily operations of Via’s service in Montgomery.
• Prioritize operational issues as real-time point of contact for drivers and dispatchers; provide scheduling solutions for a 24/7 team.
• Manage and mentor the on-site team of dispatchers and shift managers.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise with Via senior management and external partners.
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Job description

Via is seeking an experienced General Manager to oversee the on-site daily operations in Montgomery. This is a fast-paced, entrepreneurship-like role combining operations, business development, and people management to drive service excellence.

The GM will lead dispatch teams, build strong driver and partner relationships, and report metrics to leadership. A strong track record in leading teams and delivering superior customer service is required.