Transit Operations Lead (Onsite) – Seattle

via; Seattle (WA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Operations Manager for its Transit-as-a-Service (TaaS) Operations team in Seattle. This is a fully in-person role, with onsite work required 4-5 days a week, overseeing daily operations and driving improvements for safe, reliable rider service.

You will lead driver relationships, respond to real-time needs, and translate community feedback into actionable changes using data and collaboration with city partners and Via central teams.

Qualifications

• Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in the Seattle area, ready to be onsite 4-5 days a week.

Responsibilities

• Run the daily onsite operations to provide our riders with safe, reliable transportation.
• Make informed real-time decisions about fleet, driver supply, compliance, rider needs, and issues.
• Guide and support drivers, building trust and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements through collaboration with internal teams.
• Use data and technology to understand service performance, diagnose problems, and implement solutions.
• Act as the operational bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process improvement

Job description

Via is seeking a Field Operations Manager for its Transit-as-a-Service (TaaS) Operations team in Seattle. This is a fully in-person role, with onsite work required 4-5 days a week, overseeing daily operations and driving improvements for safe, reliable rider service.

You will lead driver relationships, respond to real-time needs, and translate community feedback into actionable changes using data and collaboration with city partners and Via central teams.