Field Operations Manager

via; Seattle (WA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Operations Manager for its Transit-as-a-Service (TaaS) Operations team in Seattle. This is a fully in-person role, with onsite work required 4-5 days a week, overseeing daily operations and driving improvements for safe, reliable rider service.

You will lead driver relationships, respond to real-time needs, and translate community feedback into actionable changes using data and collaboration with city partners and Via central teams.

Qualifications

• Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in the Seattle area, ready to be onsite 4-5 days a week.

Responsibilities

• Run the daily onsite operations to provide our riders with safe, reliable transportation.
• Make informed real-time decisions about fleet, driver supply, compliance, rider needs, and issues.
• Guide and support drivers, building trust and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements through collaboration with internal teams.
• Use data and technology to understand service performance, diagnose problems, and implement solutions.
• Act as the operational bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process improvement

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a Field Operations Manager on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage daily operations while driving continuous improvement and growth of our services.

This is a fully in-person position with the expectation that you will be onsite 5 days per week

What You'll Do:

• Run the daily onsite operations of our service. You'll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in the Seattle area, ready to be onsite 4-5 days a week.

Compensation and Benefits:

Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

Salary Range: $70,000 - $78,000 / year

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.