Field Operations Manager

VIA Sales; Seattle (WA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Operations Manager to lead daily onsite operations for our Transit-as-a-Service platform. You will manage operations, drive improvements, and ensure safe, reliable, and accessible transportation for riders.

Based in the Seattle area, this role is hands-on and field‑oriented, requiring 4–5 days on site. You will build relationships with drivers and city partners while using data to enhance performance and rider experience.

Qualifications

• Operationally experienced with background in people management, logistics, customer service, or process-oriented work.
• Strong relationship-building and communication skills.
• Hands-on and proactive in the field.
• Able to think strategically and solve problems.

Responsibilities

• Run daily onsite operations of our service.
• Ensure safe, reliable, accessible transportation for riders.
• Make real-time decisions on fleet, driver supply, compliance, rider needs and issues.
• Guide and support drivers, building relationships and ensuring great service.
• Turn rider and community feedback into tangible improvements with internal teams.
• Use data to understand service performance and implement solutions to improve efficiency and rider experience.
• Act as the operational bridge between city partners, drivers and Via central teams.

Skills

People management

Logistics

Customer service

Process orientation

Relationship building

Hands-on

Field operations

Problem solving

Communication

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

This is a fully in-person position with the expectation that you will be onsite 5 days per week

What You’ll Do:

• Run the daily onsite operations of our service.
• You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands‑on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem‑solve issues as they come up but also think long‑term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in the Seattle area, ready to be onsite 4–5 days a week.

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills.

Salary reflected does not include equity or variable pay, where applicable.

Salary Range: $70,000 - $78,000 / year

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.