Field Operations Manager

Via Transportation, Inc.; Seattle (WA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via Transportation, Inc. is seeking a Field Operations Manager to run the on-site daily operations for our Transit-as-a-Service platform in Seattle.

This is a fully in-person role, requiring you to be onsite five days a week. You will leverage data to diagnose issues, drive improvements, and ensure safe, reliable, and accessible service for riders while building strong relationships with drivers and internal teams.

Qualifications

• Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
• Hands-on and proactive: comfortable in the field solving problems as they happen.
• Able to think both tactically and strategically to prevent issues.

Responsibilities

• Run the daily onsite operations of our service to provide safe, reliable, and accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, and rider needs.
• Guide and support drivers, building trust and ensuring they are equipped to deliver great service.
• Turn rider and community feedback into tangible improvements with internal teams.

Skills

Operations leadership

People management

Logistics

Customer service

Process improvement

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

This is a fully in-person position with the expectation that you will be onsite 5 days per week

What You’ll Do:

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in the Seattle area, ready to be onsite 4–5 days a week.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $70,000 - $78,000 / year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.