Transit Navigator: In-Office Customer Support Specialist

MTM Transit; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Disability

Paid Training & Overtime

Paid Holidays & PTO

401(k) Match

Job summary

MTM Transit is hiring a Full Time, In-Office Transit Navigator in Boston, MA. The role provides clerical and administrative support, including reception, phone coverage, data entry, and customer service.

Responsibilities include guiding visitors through the mobility process, following up with customers by phone and email, and maintaining professional communications with staff and partners. Strong HS diploma and CS experience required.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience required.
• At least 1 year of administrative experience in a professional environment.

Responsibilities

• Provide comprehensive reception and phone coverage with professionalism.
• Guide visitors through the mobility process and provide information.
• Follow up with Mobility Center customers by phone and email about eligibility and trip planning.
• Instruct customers on using technology to access mobility-related services.
• Forward calls to the appropriate person/department.
• Maintain awareness of department activities and perform administrative tasks.
• Report complaints or unusual circumstances to management promptly.
• Greet staff and visitors in a pleasant and professional manner.
• Maintain effective relationships with employees, agencies, participants, partners, and the public.
• Communicate professionally with management at all levels.
• Attend assigned shifts and comply with attendance policy.
• Adhere to all company protocols and policies.

Skills

Customer service

Phone support

Administrative tasks

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Data entry

Job description

MTM Transit is hiring a Full Time, In-Office Transit Navigator in Boston, MA. The role provides clerical and administrative support, including reception, phone coverage, data entry, and customer service.

Responsibilities include guiding visitors through the mobility process, following up with customers by phone and email, and maintaining professional communications with staff and partners. Strong HS diploma and CS experience required.