Transit Navigator - In-Office CS (Boston)

MTM, Inc; Boston (MA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Free Life Insurance & LTD

Paid Training & Overtime

Paid Holidays & PTO

401(K) With Company Match

Job summary

MTM Transit is hiring a Full Time, In-Office Transit Navigator (Customer Service Rep) in Boston, MA. You will handle reception, phone coverage, and administrative duties while guiding customers through the mobility process.

The role requires a high school diploma or GED, with 2 years of customer service and 1 year of admin experience. A college degree is preferred. Schedule is Mon-Fri, 8:30 am–5:00 pm, in-office with benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• 2 years customer service experience.
• 1 year administrative experience in a professional environment.
• College degree preferred.

Responsibilities

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism.
• Provide guidance, information and support to visitors throughout their mobility journey.
• Follow-up with Mobility Center customers by phone and email to explain eligibility and assist with trip planning.
• Instruct Mobility Center customers in using technology to access mobility-related services.
• Forward incoming calls to the appropriate person/department.
• Attend to administrative details and stay informed of department activities.
• Report any complaints or unusual circumstances promptly to Management.
• Greet staff and visitors in a pleasant and professional manner.
• Communicate professionally with all levels of management internally and externally.

Skills

Customer service

Administration

Education

High school diploma or GED

College degree (preferred)

Job description

MTM Transit is hiring a Full Time, In-Office Transit Navigator (Customer Service Rep) in Boston, MA. You will handle reception, phone coverage, and administrative duties while guiding customers through the mobility process.

The role requires a high school diploma or GED, with 2 years of customer service and 1 year of admin experience. A college degree is preferred. Schedule is Mon-Fri, 8:30 am–5:00 pm, in-office with benefits and opportunities for growth.