In-Office Customer Service Rep

MTM Transit; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Disability

Paid Training & Overtime

Paid Holidays & PTO

401(k) Match

Job summary

MTM Transit is hiring a Full Time, In-Office Transit Navigator in Boston, MA. The role provides clerical and administrative support, including reception, phone coverage, data entry, and customer service.

Responsibilities include guiding visitors through the mobility process, following up with customers by phone and email, and maintaining professional communications with staff and partners. Strong HS diploma and CS experience required.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience required.
• At least 1 year of administrative experience in a professional environment.

Responsibilities

• Provide comprehensive reception and phone coverage with professionalism.
• Guide visitors through the mobility process and provide information.
• Follow up with Mobility Center customers by phone and email about eligibility and trip planning.
• Instruct customers on using technology to access mobility-related services.
• Forward calls to the appropriate person/department.
• Maintain awareness of department activities and perform administrative tasks.
• Report complaints or unusual circumstances to management promptly.
• Greet staff and visitors in a pleasant and professional manner.
• Maintain effective relationships with employees, agencies, participants, partners, and the public.
• Communicate professionally with management at all levels.
• Attend assigned shifts and comply with attendance policy.
• Adhere to all company protocols and policies.

Skills

Customer service

Phone support

Administrative tasks

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Data entry

Job description

MTM Transit looking for a Full Time, In-Office Transit Navigator (a/k/a “Customer Service Rep) to join our team in Boston, MA. The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to, phone calls (both outgoing and incoming calls), general clerical tasks, customer support and data entry.

Why make the move to MTM Transit?

• Pay Rate: $18/hr - $23/hr
• Address: 1000 Massachusetts Ave Boston, MA 02118
• Schedule: Monday – Friday, 8:30 am – 5:00 pm
• Affordable benefits including Medical, Dental and Vision
• Free Life Insurance & Long-Term Disability coverage for eligible employees
• Paid Training & Overtime
• Paid Holidays & Paid Time Off (PTO)
• 401(K) With Company Match

What we Require:

• High school diploma or G.E.D.
• College degree, preferred
• 2 years customer service experience
• At least 1-year administrative experience in a professional environment

What will your job look like?

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
• Provide guidance, information and support to visitors throughout their journey through the mobility process
• Follow-up with Mobility Center customers by phone and email to explain eligibility, assist with trip planning, assist with eligibility for other appropriate services, and assist with other mobility needs as required.
• Provide instruction as needed to Mobility Center customers in the use of technology to access and use various mobility-related and services and other support services.
• Forward incoming calls to the appropriate person/department
• Attend to a variety of administrative details such as keeping informed of department activities
• Report promptly any complaints or unusual circumstances that may arise to Management
• Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
• Ensure all staff and visitors are greeted in a pleasant and professional manner
• Use excellent customer service skills, establish, and maintain effective working relationships with employees, agencies, participants, external partners, and the general public
• Communicate professionally with all levels of management internally and externally
• Regular attendance required for assigned shifts and as outlined the attendance policy
• Adhere to all Company established protocols and policies

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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