Transit Navigator

WeGo Transit; Nashville, Northern (TN, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

WeGo Transit in Nashville, TN, is seeking a Transit Navigator to support community outreach at stations and events. You will help promote public transportation, provide information and education, and assist with travel training sessions.

This full-time role requires strong communication, organizational skills, and the ability to work outdoors at various events; occasional after-hours and weekend work may be needed; a valid driver's license is required.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Demonstrated leadership ability and teamwork experience.
• Excellent organizational skills and ability to manage multiple tasks.

Responsibilities

• Identify, establish, and manage partnerships with community-based organizations.
• Build grassroots capacity within the community, organizations, and campuses.
• Create educational opportunities and events to engage the public on transportation.
• Coordinate logistics and materials for tabling events and large community events.
• Staff informational booths and handle devices for information processing.
• Provide resources, presentations, and educational materials for outreach.
• Collaborate with residential and non-residential supervision services.
• Maintain accurate records and report progress and outcomes.
• Engage individuals in Travel Training and prepare planning worksheets.
• Maintain documentation of customer engagement across departments.
• Coordinate with Marketing & Planning on targeted community outreach.
• Work with Customer Care Supervisor to heighten community awareness.

Skills

Customer service

Interpersonal communication

Adaptability

Friendly personality

Microsoft Office

Outdoor work

Organizational skills

Following instructions

Independent judgment

Verbal/written communication of tech

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Transit Navigator

Full Time Nashville, TN, US

2 days ago Requisition ID: 1513

Title: Transit Navigator

Position Reports to: Customer Care Manager

Purpose: WeGo Transit Navigators are assigned to various stations throughout WeGo Public Transit, RTA, and WeGo Star stations. There are two primary functions. The first function is responsible for implementing and designing strategic Outreach initiatives within the communities. Encouraging travelers to access public transportation and community participation by providing support, information, training & education to promote quality travel instruction. The second function is to be highly visible at assigned stations, attend Community Outreach events, and conduct surveys. Activities will include building and growing partnerships with local organizations in the region.

Principal Job Functions

(Duties listed are not intended to be all inclusive or to limit duties that might reasonably be assigned.)

• Identify, establish, and manage partnerships with community-based organizations
• Build grassroots capacity within the community, organizations, and college/university campuses by identifying new supporters.
• Create educational opportunities and events to engage the public on transportation through various community engagement techniques
• Coordinates logistics & materials for tabling events & attendance at special large scale community events i.e. Earth Day, Back 2 School Bash, Neighbor to Neighbor etc.
• Assist with staffing informational booth at designated stations and handling electronic devices for the purpose of information processing.
• Provides resources, presentations, and educational materials for participants, prospective participants for Outreach events or at assigned station.
• Collaboration with community-based residential and non-residential supervision and treatment services i.e. Dismas Charities, Lois M. DeBerry Special Needs Facility, Men of Valor etc.
• Maintain an accurate and timely record keeping system that will provide feedback to WeGo Public Transit regarding project progress and outcomes.
• Responsible for engaging individuals into a Travel Training session and prepare the Trip Planning worksheet that meets the needs of the rider.
• Maintains documentation of customer engagement activities to ensure service continuity across all departments.
• Collaboration with the MTA/RTA Marketing & Planning Dept to coordinate targeted community engagement on special projects
• Works with Customer Care Supervisor to ensure growth opportunities are being met and to heighten community awareness through transit education & outreach.

Recommended Preparation for Employment

High school diploma or GED required. Bachelor’s Degree preferred. Must demonstrate leadership ability and the ability to function as a team member. Demonstrated track record of motivating and energizing others. Excellent organizational skills. Ability to manage multiple tasks and prioritizes work assignments. Occasionally, subject to after-hours and/or weekend events. Working knowledge of Nashville’s public transportation system required. Must hold a current license to operate a motor vehicle.

Physical Requirements with or without reasonable accommodations

• Perform moderately difficult manipulative skills such as positioning client or setting up, modifying, and operating equipment.
• 75% travel required, must have flexibility to accommodate.
• Walk, sit and/or stand for prolonged periods, remain in positions for prolonged periods such as during various job training activities.
• Position requires ability to occasionally lift greater than twenty pounds.
• Communicate with a variety of people with varying ability to comprehend.

Other requirements

• Customer service skills in person and via telephone (patience, phone etiquette, and professionalism)
• Excellent interpersonal communication skills
• Must adapt to day-to-day shifts in workplace schedules.
• Friendly / Outgoing Personality
• Intermediate in Microsoft Office Suites.
• Content on being outdoors in various climates
• Demonstrate organizational skills
• Skill in following oral and written instructions and in following through on assignments
• Ability to exercise independent judgment using critical and creative thinking skills
• Excellent oral and written communications skills including ability to interpret and communicate technical information

Classification under Fair Labor Standards Act

Non-exempt