In-Office Customer Service Rep

MTM, Inc; Boston (MA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Free Life Insurance & LTD

Paid Training & Overtime

Paid Holidays & PTO

401(K) With Company Match

Job summary

MTM Transit is hiring a Full Time, In-Office Transit Navigator (Customer Service Rep) in Boston, MA. You will handle reception, phone coverage, and administrative duties while guiding customers through the mobility process.

The role requires a high school diploma or GED, with 2 years of customer service and 1 year of admin experience. A college degree is preferred. Schedule is Mon-Fri, 8:30 am–5:00 pm, in-office with benefits and opportunities for growth.

Qualifications

• High school diploma or GED required.
• 2 years customer service experience.
• 1 year administrative experience in a professional environment.
• College degree preferred.

Responsibilities

• Provide comprehensive reception and phone coverage while maintaining a high level of professionalism.
• Provide guidance, information and support to visitors throughout their mobility journey.
• Follow-up with Mobility Center customers by phone and email to explain eligibility and assist with trip planning.
• Instruct Mobility Center customers in using technology to access mobility-related services.
• Forward incoming calls to the appropriate person/department.
• Attend to administrative details and stay informed of department activities.
• Report any complaints or unusual circumstances promptly to Management.
• Greet staff and visitors in a pleasant and professional manner.
• Communicate professionally with all levels of management internally and externally.

Skills

Customer service

Administration

Education

High school diploma or GED

College degree (preferred)

Job description

MTM Transit looking for a Full Time, In-Office Transit Navigator (a/k/a "Customer Service Rep) to join our team in Boston, MA. The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to, phone calls (both outgoing and incoming calls), general clerical tasks, customer support and data entry.

Why make the move to MTM Transit?

Pay Rate: $18/hr - $23/hr

Address: 1000 Massachusetts Ave Boston, MA 02118

Schedule: Monday – Friday, 8:30 am – 5:00 pm

Affordable benefits including Medical, Dental and Vision Free Life Insurance & Long-Term Disability coverage for eligible employees Paid Training & Overtime Paid Holidays & Paid Time Off (PTO) 401(K) With Company Match

What we Require:

High school diploma or G.E.D.

College degree, preferred

2 years customer service experience

At least 1-year administrative experience in a professional environment

What will your job look like?

Provide comprehensive reception and phone coverage while maintaining a high level of professionalism

Provide guidance, information and support to visitors throughout their journey through the mobility process

Follow-up with Mobility Center customers by phone and email to explain eligibility, assist with trip planning, assist with eligibility for other appropriate services, and assist with other mobility needs as required.

Provide instruction as needed to Mobility Center customers in the use of technology to access and use various mobility-related and services and other support services.

Forward incoming calls to the appropriate person/department

Attend to a variety of administrative details such as keeping informed of department activities

Report promptly any complaints or unusual circumstances that may arise to Management

Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes

Ensure all staff and visitors are greeted in a pleasant and professional manner

Use excellent customer service skills, establish, and maintain effective working relationships with employees, agencies, participants, external partners, and the general public

Communicate professionally with all levels of management internally and externally

Regular attendance required for assigned shifts and as outlined the attendance policy

Adhere to all Company established protocols and policies

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

MTM Health's five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Your Potential. Our Mission. At MTM Health, you're not just part of a team—you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we're recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

Benefits without Barriers To show appreciation for our staff's hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement