Transit Customer Advocate – Scheduling & Support

MTM, Inc; Eugene (OR); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & LTD

Paid Training & OT

Paid Holidays & PTO

Safety Bonus

401(k) match

Referral Bonus

Job summary

MTM Transit in Eugene, OR is hiring a Customer Service Representative to handle inbound calls, verify eligibility, and coordinate non-emergent transportation using client systems. Training is provided as you learn MTM protocols and software.

The role requires a high school diploma or GED, strong typing (30 wpm+), and excellent communication. Weekend/holiday shifts may be required; attractive benefits and overtime are offered.

Qualifications

• High school diploma or GED required.
• Experience in a customer service call center is a plus.
• Strong communication and organization skills essential.

Responsibilities

• Handle inbound calls via ACD system for scheduling non-emergent transportation.
• Verify eligibility and coordinate transportation using client systems.
• Maintain confidentiality and adhere to MTM Transit protocols.

Skills

Call center experience

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

MTM Transit in Eugene, OR is hiring a Customer Service Representative to handle inbound calls, verify eligibility, and coordinate non-emergent transportation using client systems. Training is provided as you learn MTM protocols and software.

The role requires a high school diploma or GED, strong typing (30 wpm+), and excellent communication. Weekend/holiday shifts may be required; attractive benefits and overtime are offered.