Transit Ambassador: Rider Outreach & Platform Support

Keolis Commuter Services; Pittsfield, Northern (MA, KY); Hybrid; USD 29,000 - 30,000; Full time

Job summary

Keolis Commuter Services in Massachusetts is seeking an on-site operations role to actively engage with riders on platforms, stations, and vehicles, offering assistance and directions and answering questions about routes, schedules, and fares. You will support trip planning with apps and kiosks to ensure a smooth travel experience.

The role requires a high school diploma, a valid Massachusetts driver license with a clean record, and the ability to work flexible hours including nights, weekends,

Qualifications

• High School Diploma or equivalent.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Must have a valid MA driver license with clean driving record.

Responsibilities

• Actively engage with riders on platforms, in stations, and onboard vehicles to provide assistance and directions.
• Answer questions regarding routes, schedules, fares, and system services.
• Support riders with trip planning and wayfinding, including use of mobile apps and kiosks.
• Provide assistance to seniors, individuals with disabilities, tourists, and other riders needing additional support.
• Promote awareness of transit programs, service changes, and improvements.
• Educate riders on system policies, fare payment procedures, and safety guidelines.
• Participate in outreach campaigns, events, and community engagement initiatives.
• Distribute informational materials and resources.

Skills

Attention to detail

Communication skills

Organizational skills

Practical skills

Analytical skills

English proficiency

Education

High School Diploma or equivalent

Job description

Keolis Commuter Services in Massachusetts is seeking an on-site operations role to actively engage with riders on platforms, stations, and vehicles, offering assistance and directions and answering questions about routes, schedules, and fares. You will support trip planning with apps and kiosks to ensure a smooth travel experience.

The role requires a high school diploma, a valid Massachusetts driver license with a clean record, and the ability to work flexible hours including nights, weekends,