Mobility Travel Navigator — In-Office CSR

Transdev North America; San Rafael (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Short-term and long-term disability insurance

Job summary

Transdev North America in San Rafael, CA is looking for a Customer Service Representative (CSR) / Mobility Travel Navigator (MTN) to provide information on ADA services and schedule customer rides. This role requires strong communication skills and the ability to assist with various inquiries regarding transportation programs.

Successful candidates will assist customers over the phone, maintain trip booking records, and ensure compliance with federal and state regulations. A competitive compensation package ranges from $22.00 to $26.00 per hour along with various benefits, including vacation and sick days.

Qualifications

• Ability to assist customers with ADA and non-ADA program inquiries.
• Experience with computerized scheduling systems.
• Strong communication skills to address customer needs.

Responsibilities

• Assist customers by providing information on Marin Access ADA and non-ADA programs.
• Schedule customer rides using a computerized scheduling system.
• Facilitate trip reservations and maintain accurate records.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

Transdev North America in San Rafael, CA is looking for a Customer Service Representative (CSR) / Mobility Travel Navigator (MTN) to provide information on ADA services and schedule customer rides. This role requires strong communication skills and the ability to assist with various inquiries regarding transportation programs.

Successful candidates will assist customers over the phone, maintain trip booking records, and ensure compliance with federal and state regulations. A competitive compensation package ranges from $22.00 to $26.00 per hour along with various benefits, including vacation and sick days.