Transit Experience Ambassador | Flexible Hours

Hire Partnership; Boston (MA); On-site; USD 47,000 - 52,000; Full time

Job summary

Hire Partnership in Boston is seeking friendly transit ambassadors to deliver excellent customer service across stations and platforms. You will help riders with navigation, fare options, schedules, and accessibility needs, while staying professional and calm in busy environments.

This role supports safe, welcoming transit experiences and requires engagement with the public, reporting incidents, and staying informed on MBTA routes and policies.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or related experience.
• Strong verbal communication and interpersonal skills.
• Able to stay calm and professional in fast-paced environments.
• Comfortable using smartphones/tablets for reporting and job tasks.
• Must be 18 years of age and pass pre-employment drug screening.

Responsibilities

• Greet and engage riders in stations, platforms, entrances, and public areas.
• Assist passengers with transit navigation, fare payment options, schedules, and directions.
• Provide outstanding customer service with a professional presence.
• Assist passengers requiring accessibility accommodations.
• Monitor station areas and report safety concerns or emergencies.
• Document activities using company-issued mobile devices, radios, and reporting systems.
• Maintain knowledge of MBTA routes, schedules, service updates, and policies.

Skills

Verbal communication

Interpersonal skills

Calm under pressure

Tech proficiency

Customer service experience

Education

High School Diploma or GED

Tools

Smartphones & Tablets

Job description

Hire Partnership in Boston is seeking friendly transit ambassadors to deliver excellent customer service across stations and platforms. You will help riders with navigation, fare options, schedules, and accessibility needs, while staying professional and calm in busy environments.

This role supports safe, welcoming transit experiences and requires engagement with the public, reporting incidents, and staying informed on MBTA routes and policies.