Passenger Experience Brand Ambassador — Transit

TransWest Mobility; Seattle (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401(k) Retirement Plan with Company 1:

Paid Time Off (PTO) accrues

One paid personal day annually

Company-Observed Holidays

Job summary

TransWest Mobility in Seattle is seeking a Brand Ambassador to deliver exceptional customer service as clients navigate our transportation network. You will greet clients, share information, and assist in using ridership apps while collaborating with drivers to ensure smooth experiences.

To succeed, you should have at least 1 year in customer service, be able to walk and stand for long shifts, and communicate effectively in English.

Qualifications

• 1+ years of customer service experience.
• Experience working in the transportation industry preferred.
• Must be at least 18 years of age.
• Must be able to walk and stand for entirety of shift.
• Able to communicate proficiently in English.

Responsibilities

• You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
• Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
• Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
• Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
• Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
• Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
• Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
• A team player who possesses the ability to work effectively with customers, co-workers, and management.
• Other duties as assigned.

Skills

Customer service

English proficiency

Transportation industry experience

Standing/walking ability

Job description

TransWest Mobility in Seattle is seeking a Brand Ambassador to deliver exceptional customer service as clients navigate our transportation network. You will greet clients, share information, and assist in using ridership apps while collaborating with drivers to ensure smooth experiences.

To succeed, you should have at least 1 year in customer service, be able to walk and stand for long shifts, and communicate effectively in English.