Transit Ambassador

Hire Partnership; Boston (MA); On-site; USD 47,000 - 52,000; Full time

Job summary

Hire Partnership in Boston is seeking friendly transit ambassadors to deliver excellent customer service across stations and platforms. You will help riders with navigation, fare options, schedules, and accessibility needs, while staying professional and calm in busy environments.

This role supports safe, welcoming transit experiences and requires engagement with the public, reporting incidents, and staying informed on MBTA routes and policies.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service or related experience.
• Strong verbal communication and interpersonal skills.
• Able to stay calm and professional in fast-paced environments.
• Comfortable using smartphones/tablets for reporting and job tasks.
• Must be 18 years of age and pass pre-employment drug screening.

Responsibilities

• Greet and engage riders in stations, platforms, entrances, and public areas.
• Assist passengers with transit navigation, fare payment options, schedules, and directions.
• Provide outstanding customer service with a professional presence.
• Assist passengers requiring accessibility accommodations.
• Monitor station areas and report safety concerns or emergencies.
• Document activities using company-issued mobile devices, radios, and reporting systems.
• Maintain knowledge of MBTA routes, schedules, service updates, and policies.

Skills

Verbal communication

Interpersonal skills

Calm under pressure

Tech proficiency

Customer service experience

Education

High School Diploma or GED

Tools

Smartphones & Tablets

Job description

Transit AmbassadorPay Rate: $22.66 per hourHire Partnership is seeking friendly, professional, and customer-focused individuals to join our team as Transit Ambassadors. Transit Ambassadors y provide exceptional customer service, assisting riders with navigation, and helping create a safe and welcoming transit experience throughout the Greater Boston area.This is an ideal opportunity for candidates who enjoy working with the public, solving problems, and being active throughout their workday.ScheduleAM Shift: 6:00 AM – 2:00 PMPM Shift: 2:00 PM – 12:05 AMCandidates must have flexible availability, including weekends based on operational needs.ResponsibilitiesGreet and engage riders in stations, platforms, entrances, and public areas.Assist passengers with transit navigation, fare payment options, schedules, and directions.Provide outstanding customer service while maintaining a positive and professional presence.Assist passengers requiring accessibility accommodations, including deploying bridge plates when needed.Monitor station areas and report safety concerns, suspicious activity, or emergencies through established communication channels.Serve as a visible presence to help promote a safe, welcoming, and orderly transit environment.Respond appropriately to emergencies by following established procedures and notifying Transit Police or emergency personnel.Accurately document activities using company-issued mobile devices, radios, and reporting systems.Maintain knowledge of MBTA routes, schedules, service updates, and policies.QualificationsHigh School Diploma or GED required.Minimum of one year of customer service, hospitality, retail, public-facing, or related experience.Strong verbal communication and interpersonal skills.Ability to remain calm, professional, and helpful in fast-paced environments.Comfortable using smartphones, tablets, and basic technology for reporting purposes.Must be at least 18 years of age.Must successfully pass a pre-employment drug screening, including marijuana testing.Physical RequirementsAbility to stand and walk for extended periods during 8- to 10-hour shifts.Ability to work both indoors and outdoors in varying weather conditions.Ability to lift, carry, and deploy accessibility equipment weighing up to 50 pounds.Ability to regularly navigate station platforms, stairs, and public transit facilities.Why Join Hire Partnership?Competitive payOpportunity to make a positive impact on the daily commuting experience of thousands of riders.Gain valuable customer service, public engagement, and transportation industry experience.Supportive team environment with ongoing training and development.Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.#indhot