MBTA Transit Associate

Block by Block; Boston (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

HSA/FSA

Paid Time Off

Holidays

Birthday Pay

Jury Duty

401K

Union Benefits

Pension Plan

Job summary

Block by Block is seeking a Transit Ambassador to support riders on MBTA platforms in a fast-paced environment. You will greet passengers, help them navigate the system, and explain fare options while maintaining a positive, safety-focused presence.

The role requires strong communication skills, at least one year in hospitality or customer service, and the ability to stand for long periods. Union benefits and comprehensive coverage are included.

Qualifications

• Must have at least one year experience in hospitality or customer service.
• Must be at least 18 years old and able to read, write, and speak English.

Responsibilities

• Maintains high visibility on platforms and entrances to engage riders.
• Assists passengers by navigating the MBTA system and fares.
• Deploys bridge plates and remains courteous and safety-focused at all times.
• Communicates transit information and policies to riders clearly and accurately.
• Reports unsafe activities to transit police and authorities as needed.
• Serves as a deterrent with a visible uniformed presence on the platform.
• Follows emergency protocols and assists in alarm activation when required.
• Uses station iPad, client phone, and radio to report activities.

Skills

Customer Service

Communication

English Proficiency

Education

High School Diploma

Job description

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Salary Range

22.66

Job Description

There shall be a wage rate premium of one dollar ($1.00) per hour for all time

worked on a single shift that ends after 8:00 p.m.

Schedule:

AM Shift: 6:00 AM - 2:00 PM

PM Shift: 2:00 PM - 12:00 AM

Due to the seniority-based scheduling system, candidates must be able to maintain open availability upon joining the team to accommodate operational needs.

In alignment with the requirements of this position, all candidates are subject to a pre-employment drug screening that includes marijuana testing.

Essential Functions:

• Maintains high visibility in the specified areas, most commonly stations, entrances, and exists to maximize engagement with riders and continually offer greetings to the public.
• Proactively offers assistance with navigation on how to navigate the MBTA transit system and offers directions to destinations or instructions on fare payment/ticket use.
• Assists passengers by deploying bridge plates upon request, while maintaining a courteous, respectful, and customer-focused approach.
• Uses knowledge of the transit system to communicate to ridership about parking information, transit schedules, payment options, and maintains complete knowledge of the MBTA transit system and offers directions to destinations or instructions on fare payment options, as well as maintains complete knowledge of the MBTA Transit Company's policies.
• Actively reports unwanted behaviors, such as: smoking, loitering, disorderly conduct, and any criminal activities or other situations deemed unsafe to riders, and reports to transit police and local authorities via established communication methods.
• Serves as a deterrent while circulating through the assigned platform to deter unwanted activity through a visible uniformed presence.
• Maintains a friendly and positive environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of professionalism.
• Responds to emergency situations following outlined protocol: We are front-line responders, and we will sound the alarm for the transit police.
• Reports all activities through the usage of a smart device on the station iPad, client phone, and radio.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to offer the following benefits:

Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (Operations Manager, RVP, and executive positions only).

Other: 401K Retirement Savings Plan

This is a union position with union benefits as well, such as a pension plan.

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Qualifications:

Age/Education/Experience

• Must have at least one year experience in hospitality or customer service
• Must be at least 18 years old
• Must have High School Diploma or GED

Physical Abilities:

• Must have excellent communication skills with the ability to speak, read and write the English language in order to create basic reports.
• Must have the physical capacity to stand and walk continuously during an eight-hour and ten-hour shifts with normal breaks (ex: two fifteen-minute breaks, and one thirty-minute meal break).
• Must be able to safely lift, carry, and deploy a bridge plate weighing up to 50 pounds.
• Must be able to work in station platforms in all conditions with provided inclement weather gear.
• This role requires the ability to work outdoors, as not all station locations are covered. Ambassadors may also be assigned to diversion shifts, which may involve extended periods working outside in varying weather conditions.

Shift

2nd Shift

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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