Transit Event Customer Service

Benesch; Washington (District of Columbia); On-site; USD 23,419 - 27,552; Part time

Job summary

Benesch is seeking Transit Ambassadors in the Baltimore area to work on an on-call basis. This role focuses on assisting customers, particularly those with disabilities, ensuring all clients can utilize transit facilities effectively. Candidates should be prepared to stand for extended hours and possess strong customer service skills.

The position offers a pay rate of $17.53 per hour, perfect for individuals looking to supplement their income through temporary employment.

Qualifications

• Must be 18 years or older with a high school diploma or GED equivalent.
• Must own a working cell phone with WiFi/data capability.
• Able to stand for a minimum of 4 hours up to 12 hours.

Responsibilities

• Assist MTA customers with disabilities.
• Provide customer service support with bus bridges/shuttles.
• Inspect transit station facilities for cleanliness and safety.

Skills

Customer service skills

Ability to use apps

Education

High school diploma or GED

Job description

Transit Ambassador

Our partner is seeking people to work on an on‑call basis in the Baltimore area as Transit Ambassadors and make a positive impact on the community and the Maryland Transit Administration (MTA). This is a great opportunity for someone who is looking for temporary employment to supplement their income when work is available. This position works for a third‑party contractor and does not include benefits.

Responsibilities

Transit Ambassadors are trained to assist MTA customers with disabilities to ensure that all clients are able to equally utilize the transit facilities. They will be asked to provide assistance such as directing customers as they enter or exit stations, board vehicles, or use fare vending machines. All Transit Ambassadors are trained to inspect the transit station facilities and take action to preserve the cleanliness and safety of all public areas. Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting in bus detours.

Pay Rate

$17.53 per hour.

Requirements

• 18 years or older, with a high school diploma or GED equivalent
• Must own a working cell phone with WiFi/data capability
• Must be able to stand for 4 hours minimum and up to 8–12 hours (based on applicant's ability)
• Competence at using apps and willingness to get familiar with the Transit App is key in providing customer support during special events
• Must have good customer service skills – ready to interact with the public and provide a positive experience as the face of the company

Benefits

This is a third‑party contractor position and does not include benefits.

Equal Opportunity & Accessibility

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws. Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment. If you are based in California, we encourage you to read the important information for California residents linked here.