Transit Dispatcher: Real-Time Ops & Driver Support

Keolis Transit America; Virginia (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

Keolis Transit America is seeking a Dispatcher to coordinate driver schedules, monitor service delays, and provide ETA updates to customers in a fast-paced transit environment.

The role requires a High School diploma, at least one year in dispatch, English fluency, Excel literacy, multi-tasking ability, and willingness to work nights or weekends as needed. Transit experience and union-work familiarity are a plus.

Qualifications

• Must have a High School Diploma or equivalent.
• Must have at least one (1) year previous experience in dispatch role.
• Must be able to read, write and speak English.
• Must be able to multitask.
• Ability to shift priorities and make decisions on detours when necessary.
• Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus.
• Must be dependable with reliable transportation to get to and from work.
• Computer literate using a Windows-based computer operating systems, which includes Excel.
• Strong knowledge of the service area (Multi County area including DC).
• Must be able and willing to work all schedules, that may include nights, weekends and holidays.
• Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor.
• Must able to work in a union environment.
• Must be able to pass a pre employment drug screen and background check.
• Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

Responsibilities

• Ensure that each driver reports at their scheduled work shift time.
• In charge of notifying customers of service delays and interruptions via software.
• Answer customer calls and give directions and ETA.
• Arrange coverage for any call offs within driver staffing.
• Ensure all operators pull out on time.
• Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators.
• Communicate clearly with others both verbally and in writing using the English language.
• Promptly provide client with information on location and ETA.
• Make cost-effective and operationally efficient decisions regarding assignment or movement of trips and/or drivers.
• Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field.
• Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations.
• Maintain Dispatch Communication log and complete all applicable documentation.
• Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
• Other duties as required

Skills

Multitasking

English fluency

Reading/Writing

Decision making

Communication

Customer service

Education

High School Diploma

Tools

Excel

Windows OS

Job description

Keolis Transit America is seeking a Dispatcher to coordinate driver schedules, monitor service delays, and provide ETA updates to customers in a fast-paced transit environment.

The role requires a High School diploma, at least one year in dispatch, English fluency, Excel literacy, multi-tasking ability, and willingness to work nights or weekends as needed. Transit experience and union-work familiarity are a plus.