Transit Dispatcher: On-Time Operations & Coordination

Keolis Commuter Services; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Keolis Commuter Services is hiring for a dispatcher/operations supervisor role in the Los Angeles area. Schedule is Monday–Friday with a pay range of $22–$24 per hour.

You will assign work, monitor trips, and support drivers in emergencies while maintaining logs and ensuring safety. The role requires at least a high school diploma or GED, 21+ age, and 2 years of high-volume environment experience with strong verbal and radio communication.

Qualifications

• Must be over 21 years of age, have a High School Diploma/GED
• 2 years of experience in high volume environment
• Effective Communication Skills
• Maintain a professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment

Responsibilities

• Assign work, vehicles and on-board equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes to minimize disruptions
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directions
• Monitor operators and trip status to ensure on-time performance
• Provide assistance to operators in emergencies or vehicle malfunctions with relevant staff
• Reschedule trips when needed due to delays or emergencies
• Reconcile trip manifests by operators
• Assist passengers in using the service and checking trip status
• Document daily events related to service
• Collect and catalog lost and found items and contact passengers when possible
• Maintain a safe work area and focus on safety to reduce injuries
• Radio check all vehicles leaving the yard
• Establish and maintain headways for online buses
• Maintain “exceptions” and “incidents” logs
• Assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers not meeting duties online
• Other duties as assigned by immediate supervisor

Skills

Verbal communication

Radio communication

Decision making

Multitasking

Transit knowledge

Job description

Keolis Commuter Services is hiring for a dispatcher/operations supervisor role in the Los Angeles area. Schedule is Monday–Friday with a pay range of $22–$24 per hour.

You will assign work, monitor trips, and support drivers in emergencies while maintaining logs and ensuring safety. The role requires at least a high school diploma or GED, 21+ age, and 2 years of high-volume environment experience with strong verbal and radio communication.