Transit Dispatch Pro — On-Time Bus Ops

North-America-Central-School-Bus; Palatine (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

North-America-Central-School-Bus is seeking a Dispatcher to coordinate daily routing and scheduling, dispatch buses, and serve as the main communication link between drivers, monitors, and customers.

The ideal candidate has at least 3 years in transportation, strong customer service and communication skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining safety and regulatory compliance.

Qualifications

• Minimum of 3 years of experience in the transportation industry.
• Strong customer service and communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficient computer skills, including Microsoft Office applications.
• Ability to learn and use transportation software, internet-based systems, and office equipment.
• Ability to work early morning hours and occasional schedule adjustments as business needs require.

Responsibilities

• Coordinate daily routing and scheduling to ensure on-time service delivery.
• Dispatch buses and provide timely support and route information to drivers.
• Monitor service performance and address operational issues as they arise.
• Handle high-volume phone and radio communications.
• Support and coach drivers and monitors regarding service and operational concerns.
• Receive and resolve scheduling, service, and driver-related issues or escalations.
• Serve as a primary point of contact for customers and contracted clients.
• Assist with payroll processing, driver scheduling, licensing compliance, and hiring activities as needed.
• Identify and resolve student pick-up and drop-off concerns.
• Provide backup driving support when required.
• Complete administrative and clerical tasks related to transportation operations.
• Ensure daily operations comply with company policies, contract requirements, and all applicable federal, state, and local regulations.
• Assist management with special projects and operational initiatives.

Skills

Customer service

Communication

Multitasking

MS Office

Transportation software

Early shifts

Education

High school diploma or equivalent

CDL with endorsements or ability to obtain one

Tools

Microsoft Office

Transportation software

Radio dispatch equipment

Job description

North-America-Central-School-Bus is seeking a Dispatcher to coordinate daily routing and scheduling, dispatch buses, and serve as the main communication link between drivers, monitors, and customers.

The ideal candidate has at least 3 years in transportation, strong customer service and communication skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining safety and regulatory compliance.