Transit Dispatcher: Fast-Paced Ops & Safety

Keolis Group; California, Northern (MO, KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Keolis is seeking a Dispatch/Operations support role in the United States. The position involves coordinating drivers, vehicles and on-board equipment, ensuring on-time performance and safe operations.

The candidate should have 2 years of high-volume environment experience, strong communication skills, and a professional demeanor to manage rapid, multi-tasked daily duties in transit operations.

Qualifications

• Must be over 21 years of age, have a High School Diploma/GED
• 2 years of experience in high volume environment
• Effective Communication Skills
• Maintain a professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment

Responsibilities

• Assign work, vehicles and on-board equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes to minimize disruptions
• Maintain accurate logs for attendance
• Maintain communication with operators, providing information on customers, cancellations, and directions
• Monitor operators and trip status, adjust as needed to ensure on-time performance
• Provide assistance to operators during emergencies or vehicle malfunctions
• Reschedule trips due to vehicle issues, traffic, or emergencies
• Reconcile trip manifests by operators
• Assist passengers with service information and trip status
• Document daily events related to service
• Collect and catalog lost and found items and contact passengers when possible
• Maintain a safe work area and focus on safety
• Radio check all vehicles leaving the yard
• Establish and maintain headways for all online buses
• Maintain exceptions and incidents logs
• Assist drivers with informational material as needed
• Report to supervisors and duty managers any drivers not meeting duties online
• Other duties as assigned by supervisor

Skills

Verbal & radio communication

Emergency decision-making

Multitasking

Transit operations knowledge

Education

High School Diploma/GED

Job description

Keolis is seeking a Dispatch/Operations support role in the United States. The position involves coordinating drivers, vehicles and on-board equipment, ensuring on-time performance and safe operations.

The candidate should have 2 years of high-volume environment experience, strong communication skills, and a professional demeanor to manage rapid, multi-tasked daily duties in transit operations.