Transit Dispatch Specialist - Fast-Paced & Impactful

RATP Dev USA; Raleigh, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid holidays/vacation

Job summary

RATP Dev USA is seeking an Operations Control Center Dispatcher to connect clients with bus operators and maintain on-time service. You will assess requests, coordinate with routing staff, and respond quickly to changing conditions.

The role requires driving experience, a valid license, and the ability to work under deadlines with strong problem-solving and analytical skills. Competitive benefits are available as part of the package.

Qualifications

• Minimum of two (2) years of general work experience, including driving and customer service.
• Must be at least 18 years old.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines.
• Problem-solving and analytical abilities.
• A Valid Drivers License
• No criminal convictions or DWI, DUI, assault, or possession.

Responsibilities

• Collaborates with routing specialists and schedulers to optimize routes.
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application.
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out.
• Discuss with the client availability to review online reservations.
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes.
• Initiate all outbound calls to the city connect and access.
• Troubleshoot and resolve potential pick-up problems before they result in service issues.
• Ensure service on missed pick-ups by coordinating driver movement in the field.
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Other duties assigned by the operation staff.

Skills

Problem-solving

Analytical abilities

Time management

Customer service

Valid driver's license

Education

High school diploma/GED

Job description

RATP Dev USA is seeking an Operations Control Center Dispatcher to connect clients with bus operators and maintain on-time service. You will assess requests, coordinate with routing staff, and respond quickly to changing conditions.

The role requires driving experience, a valid license, and the ability to work under deadlines with strong problem-solving and analytical skills. Competitive benefits are available as part of the package.