Transit Dispatcher — On‑Time Routes & Service

MV Transportation; Springfield (MA); Presencial; USD 25.000 - 35.000; Jornada completa

Descripción de la vacante

MV Transportation is seeking a Dispatcher to direct day-to-day route operations in Springfield, Massachusetts. The role involves coordinating with drivers and clients, monitoring service quality, and ensuring safe, on-time performance in accordance with client and company procedures.

The ideal candidate has at least one year of dispatcher experience, strong customer service skills, and familiarity with Trapeze software.

Formación

• One year Dispatcher experience preferred.
• Two years of Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsabilidades

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Conocimientos

Dispatcher experience

Customer service

Professional phone manner

Educación

High School diploma or equivalent

Herramientas

Trapeze software

Descripción del empleo

MV Transportation is seeking a Dispatcher to direct day-to-day route operations in Springfield, Massachusetts. The role involves coordinating with drivers and clients, monitoring service quality, and ensuring safe, on-time performance in accordance with client and company procedures.

The ideal candidate has at least one year of dispatcher experience, strong customer service skills, and familiarity with Trapeze software.