Route Operations Dispatcher — On-Time, Safe Transit

MV Transportation, Inc.; Stockton (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

MV Transportation, Inc. is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and Dispatch Supervisors to ensure safe, cost-effective, on-time performance.

The role requires clear communication with clients and adherence to client and company procedures, including regulatory compliance. The candidate should have a Class B with passenger endorsement, experience with Trapeze software, and a strong customer service mindset.

Qualifications

• 1 year of dispatcher experience preferred.
• 2 years of customer service experience preferred.
• High school diploma or equivalent.
• Experience with Trapeze software.
• Ability to multitask and stay calm under pressure in a fast paced environment.
• Demonstrate a strong customer service commitment.
• Professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.
• Class B with passenger endorsement
• Secure VDDP through CHP

Skills

Dispatcher experience

Customer service

Multi-tasking

Phone etiquette

Service area knowledge

Education

High school diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation, Inc. is seeking a Dispatcher to direct day-to-day route operations, coordinating with drivers and Dispatch Supervisors to ensure safe, cost-effective, on-time performance.

The role requires clear communication with clients and adherence to client and company procedures, including regulatory compliance. The candidate should have a Class B with passenger endorsement, experience with Trapeze software, and a strong customer service mindset.